Frequently Asked Questions
Orders & Shipping
Q: How long does shipping take?
A: Depending on your location, most orders arrive within 7–15 business days. We work with trusted suppliers to ensure timely delivery, and you’ll receive tracking info as soon as your order ships.
Q: Do you ship internationally?
A: Yes! We currently ship to most countries worldwide. Shipping times and fees may vary depending on your region.
Q: How can I track my order?
A: Once your order is processed, you’ll receive a shipping confirmation email with a tracking number and a link to track your package.
Products & Quality
Q: Are your products safe for pets?
A: Absolutely. Every item we offer is carefully selected and tested for safety, comfort, and durability. We only stock products we’d use for our own pets.
Q: Do you offer eco-friendly or sustainable products?
A: Yes! We’re proud to offer a growing selection of eco-conscious items. Look for the icon on product pages to find sustainable options.
Payments & Returns
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a smooth and secure checkout experience.
Q: What’s your return policy?
A: We offer return under specific conditions. For further details, please refer to our Return Policy or contact our support team and we’ll guide you through the process.
Q: Can I cancel or change my order?
A: If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Please contact us as soon as possible.
About Pets Station
Q: Do you support animal shelters or rescues?
A: Yes! A portion of every purchase goes toward supporting rescue organizations and shelter initiatives. It’s our way of giving back to the community that inspired us.
Q: How can I contact you?
A: You can reach us anytime at support@pets-station.com or through our Contact Us page. We typically respond within 24 hours.