Return and Refund/ Exchange

Dear customer,

We know that ordering online could be frustrating sometimes. Please know that we are always here to help, so please don’t hesitate to contact us via our Contact Us page or send us an e-mail at [email protected].

If you change your mind about the items have purchased from us, we offer a refund or exchange service subject to the followings:-

• The item is unused, unworn and unwashed;
• The item returns to us in its original packaging;
• The item arrives back to us within 30 days of you receiving.

If you would like a refund or exchange, please contact our Support Team to receive a Return Authorization (RA) number. All returns require the inclusion of a slip containing your Return Authorisation Number. Please note that the purchase price excluding delivery charges and/or discounts will be refunded to you.

Once we have received the returned item and are satisfied with the condition, the purchase price excluding delivery charges and/or discounts will be refunded to you using the original payment method. This will be processed within 5 – 7 business days.

If you would like to exchange it for the same item, contact us for detailed procedure. In some specific circumstances we offer store credit if a return is not possible.

Please note that we cannot process refund or exchanges/replacements after 90 days of purchase, so please contact us as soon as possible.

If you have any concerns with your order and wish to receive further information on any of the above, please do not hesitate to contact us.